Shipping Policy

IN-STORE-PICKUP

We are pleased to offer our customers great value and excellent service. That’s why we provide in-store pickup options.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location
Estimated delivery: 7-10 days

Costs

United States

We offer free shipping
ORDER PROCESSING TIME

We need 24 to 48 hours to prepare your order. Most packages will be shipped out within 24 hours, except on weekends and holidays.

SHIPPING AREAS

We deliver to most U.S. regions, excluding Hawaii, American Samoa, Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

INTERNATIONAL SHIPPING

We are sorry that international shipping service is not supported.

SHIPPING CARRIERS

We work with FedEx. Sorry, but we don't accept requests to specify a certain carrier to deliver the package.

SHIPPING ORIGIN

The package will be shipped from one of our US warehouses closest to your location.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

DELIVERY TIME EXCEEDED

Shipping may experience delays. If your order does not arrive as scheduled, please contact us via email at ditonebike@gmail.com, and we will promptly check with the carrier for updates. Thank you for your understanding and support.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us via email at ditonebike@gmail.com and we will do our best to help you out.