Shipping Policy

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the US.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location
*Estimated Shipping Time
Costs

United States
2-4 Business days
Free shipping

ORDER PROCESSING TIME

We need 24 to 48 hours to prepare your order. Most packages will be shipped out within 24 hours, except on weekends and holidays.

SHIPPING AREAS

The products can be delivered to most states in the United States except American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands.

INTERNATIONAL SHIPPING

We are sorry that international shipping service is not supported.

SHIPPING CARRIERS

We work with UPS, USPS, and FedEx. Sorry, but we don't accept requests to specify a certain carrier to deliver the package.

SHIPPING ORIGIN

The package will be shipped from one of our US warehouses closest to your location.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

DELIVERY TIME EXCEEDED

Shipping might experience delays due to COVID-19. If your order is delayed, please contact us via email at contact@akez.com, and we will check the situation with the carrier promptly. Thank you for your understanding and support.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us via email at contact@akez.com, and we will do our best to help you out.